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Contact 21st Mortgage Customer Service with Questions


We'll make every attempt to get back to you within one business day.


By Phone

Phone:    800-955-0021


Mon-Fri:  9AM to 6PM (ET)

By Mail

21st Mortgage Corporation
ATTN: Customer Service
620 Market Street
Knoxville, TN 37902

Payments

21st Mortgage Payment Processing Center
PO Box 148
Memphis, TN 38101

Payoff Quote

Need a Payoff Quote?
Generate a payoff quote by visiting our  Online Account Access.

Need a specific department?

Marketing/Retailer Relations

620 Market Street
Knoxville, TN 37902
Phone: 800-955-0021 ext 1157
Credit Applications Fax: 877-312-2100
Marketing Fax: 800-209-1575

Mortgage Brokers

620 Market Street
Knoxville, TN 37902
Phone: 800-955-0021 ext 1770
Fax: 800-286-0836

Inventory Finance

620 Market Street
Knoxville, TN 37902
Phone: 800-955-0021 ext 2999
Marketing Fax: 800-209-1575

Mobile Home Community Lending

620 Market Street
Knoxville, TN 37902
Phone: 800-955-0021 ext 2902
Fax: 866-687-3819

21st Insurance Agency

620 Market Street - Suite 100
Knoxville, TN 37902
Phone: 865-292-2120 / 800-615-0681
Fax: 865-292-0043 / 866-761-2100

Commercial Insurance

PO Box 410679
Kansas City, MO 64141-0679
Phone: 888-470-8546
Fax: 913-652-3977

Titling

620 Market Street
Knoxville, TN 37902
Phone: 800-955-0021 ext 2945
Marketing Fax: 866-230-6119

Direct Lending

(Person to Person & Refinancing)
620 Market Street
Knoxville, TN 37902
Phone: 800-955-0021 ext 1456
Fax: 888-440-4520

By E-Mail

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Customer Inquiries

For customers whose loan is secured by real property, inquiries under RESPA regarding possible errors in the servicing of your loan or requests for information must be sent to:


21st Mortgage Corporation
Customer Inquiries
620 Market Street, Suite 100
Knoxville, TN 37902